Already purchased tickets
The next dates currently scheduled for the Potsdam Schlössernacht are August 20 and 21, 2021. Your tickets remain valid for these dates and the respective weekday (Friday or Saturday).
To ensure that you and we are well prepared for possible requirements by the authorities and for the possible tracing of infection chains, we offer personalised tickets for the Potsdamer Schlössernacht and ask you to provide your name and contact details for this purpose when purchasing tickets. We use a computerised, personalised ticketing system. In doing so, we observe the data protection regulations according to the DSGVO. The personalised ticket in conjunction with your photo ID entitles you to visit the Potsdamer Schlössernacht.
If necessary, you can re-personalise your ticket online in advance via your ticket provider; re-personalisation on site at the box office is also possible.
Federal government supports culture and leisure industry with voucher solution
The German government reacted to the dramatic situation in live entertainment caused by the coronavirus pandemic and launched a new legislative initiative in April 2020. The law to mitigate the consequences of the COVID-19 pandemic in event contract law of 15 May 2020 (PDF download of the law) entitles the holders of tickets purchased before 8 March 2020 to receive a voucher instead of a refund of the ticket price. The voucher can be redeemed for an alternative event of the same organiser.
The holder of the voucher may only demand payment of the value of the voucher if the reference to a voucher is unreasonable for him in view of his personal circumstances. The reasons for the unreasonableness should be explained to the organiser and, if necessary, appropriate receipts should be presented. The voucher can also be paid out if the voucher is not redeemed by 31 December 2021. Further information on the vouchers can be found on the websites of the Federal Government.