Already purchased tickets
The next dates currently scheduled for the Potsdam Schlössernacht are August 20 and 21, 2021. Your tickets remain valid for these dates and the respective weekday (Friday or Saturday).
Federal government supports culture and leisure industry with voucher solution
The German government reacted to the dramatic situation in live entertainment caused by the coronavirus pandemic and launched a new legislative initiative in April 2020. The law to mitigate the consequences of the COVID-19 pandemic in event contract law of 15 May 2020 (PDF download of the law) entitles the holders of tickets purchased before 8 March 2020 to receive a voucher instead of a refund of the ticket price. The voucher can be redeemed for an alternative event of the same organiser.
The holder of the voucher may only demand payment of the value of the voucher if the reference to a voucher is unreasonable for him in view of his personal circumstances. The reasons for the unreasonableness should be explained to the organiser and, if necessary, appropriate receipts should be presented. The voucher can also be paid out if the voucher is not redeemed by 31 December 2021. Further information on the vouchers can be found on the websites of the Federal Government.